Refund Policy

REFUND POLICY:

At Shippler Co, we guarantee 100% customer satisfaction through our Revision Policy (i.e. 3 revisions). This policy enables you to refine your initial design brief at no additional cost, guided by our dedicated account manager, until you’re completely satisfied with the outcome.

In case you want a refund, you have not published or used the designs throughout the Internet. If you are not satisfied with Shippler Co. design services, you can contact us within five days to claim the refund. But if Shippler Co does not receive a refund request within the first five days of the initial delivery of designs, it will be assumed by both the parties that the initial designs provided to you were satisfactory.

No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged with 30% of the service amount to reactivate your project.

In the case of Combo / Special packages, a similar refund will be applicable as on single packages. A proof or receipt of the purchase of our services will be required to complete the process of return.

ALL REFUND REQUESTS WILL BE FULFILLED AS PER THE FOLLOWING ARRANGEMENT:

• You will be eligible for a total refund in case your refund request is made before the delivery of an order (less 10% processing and service fee).
• You will be eligible for a 66% refund in case your refund request is made within 48 hours of initial delivery of design (less 10% processing and service fee).
• You will be eligible for a 33% refund in case your refund request is made between 48-120 hours of initial delivery of design (less 10% processing and service fee).
• You will not be eligible for any refund whatsoever if your refund request is made after 120 hours of initial delivery of design (less 10% processing and service fee). But since customer satisfaction is our number one priority, feel free to contact us, if you are facing any issue.
• You can communicate with our support staff to claim the refund requests. Shippler Co reserves the right to approve or disapprove any individual requests for refund upon the user agreement violation.
• You will be notified through your assigned representative that the refund transactions will be processed within 10-12 business days of the refund claim or request.
• You will be notified through your assigned representative that the refund amount exceeding $1000 will be segregated into installments, equalling 25% of the amount to be refunded each month.
• You will be notified through your assigned representative that the refund cycles at Shippler Co initiate from the 25th till the 31st of each month.

REJECTION TO REFUND POLICY

The following are some of the points related to cancelation or rejection of refund policy.

• Selecting a Combo package
• Irrelevant reasons for cancelations
• Not contacting the company for more than 2 weeks
• Approval of primary design
• Violation of company’s policies (any one or more)
• Approaching other designer or company for the same project
• Missing information in the creative brief
• Demand to change the overall design
• Expiration of ‘refund request’ timespan
• Disagreement with partner’ or ‘change of mind’ or anything not related to the services provided by Shippler Co.
• In case of subscription of a service bundle, if a customer is dissatisfied with one service within the bundle, the refund will not be provided for the entire bundle but only that service within
• Once the final files are delivered, the customer will not be liable for the refund
• Revision and refund, will not be applicable on free items.
• No refund will be processed to the customer after 120 hours for the website and the logo, from the date of purchase.
• After the approval of website design, the website is sent for development, thus, refunds will not be entertained once the process starts.

REFUND POLICY RELATED TO WEBSITE

• We may initiate a partly refund a deposit for any unused time if the work is not complete but some of it has been implemented.
• No refund compliance will be applicable if the creative brief has missing information or not completed professionally, yet the customer is not satisfied.
• No refund will be catered if you have already approved or confirmed the acceptance of design and we have moved to the development stage.
• No refund will be catered if the website has been made live upon request of the customer, thus files are uploaded on a web server.
• Product or Services such as Downloadable Software, Domain Name Registration, and Web Hosting will not cater any refund
• Failure to communicate with us for more than 45 days, no refunds will be made unless at the discretion of the management of Shippler Co.
• We will not issue any refunds whatsoever, if the company for whom the design was being made changes its name or closes down, or alters its designs.
• We will not issue a refund if “Special Offer” does not meet with our standard packages, as per advertisement
• No refund will be initiated if the final delivery is taken.
• Whether website or design development, any refund requests will be handled on a case to case and the basis of fairness.